Refund policy

We are happy to offer full refunds or replacements, if you inform us within 30 days of receiving the item, for any issues you have. 

We cannot offer returns given the consumable nature of our products. 

To start a refund, you can contact us at info@fortrafoods.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@fortrafoods.com.